Privacy Policy

1. Introduction

Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Australian Privacy Principles (APPs) and applicable Australian law.

By using our website, https://leafhousedistribution.com.au, or engaging with us in any manner, you agree to the terms of this Privacy Policy.

2. Who We Are

Our website address is: https://leafhousedistribution.com.au. We operate under the business name Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution, and our ABN is 71 676 660 790.

3. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Transaction Information: Records of your purchases and interactions with us.
  • Technical Information: IP address, browser type, and usage data collected via cookies and other tracking technologies.
  • Comments and Media: Information you provide when leaving comments on our website or uploading media.

4. How We Collect Personal Information

We collect personal information through:

  • Direct Interactions: When you make a purchase, contact us, or submit forms on our website.
  • Automated Technologies: When you interact with our website, we may automatically collect technical data using cookies and other tracking technologies.
  • Third-Party Services: We may receive information from third parties, such as analytics providers or social media platforms, when you interact with us through those services.

5. Use of Personal Information

We use your personal information for the following purposes:

  • To provide and deliver products and services to you.
  • To process and manage transactions and communications.
  • To improve our website, products, and services.
  • To comply with legal and regulatory obligations.
  • For marketing and promotional activities, with your consent.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login details.
  • Analyse website traffic and user behaviour.
  • Enhance website performance and functionality.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Disclosure of Personal Information

We may disclose your personal information to:

  • Service Providers: Third-party companies that assist us in providing products and services, such as payment processors and delivery companies.
  • Legal Obligations: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

8. Data Security

We are committed to protecting your personal information and have implemented security measures to prevent unauthorised access, disclosure, or loss. These measures include secure servers, encryption, and access controls.

9. International Data Transfers

Your personal information may be stored or processed outside of Australia. In such cases, we ensure that any data transferred is protected in accordance with Australian privacy standards.

10. Your Rights

You have the right to:

  • Access and obtain a copy of your personal information.
  • Correct or update any inaccurate or incomplete data.
  • Request the deletion of your personal information, subject to certain legal obligations.
  • Object to or restrict the processing of your personal information in specific circumstances.

To exercise these rights, please contact us using the information provided in Section 13.

11. Retention of Personal Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When no longer needed, we will securely destroy or de-identify your data.

12. Links to Other Websites

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Complaints and Contact Information

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us at:

Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution
Email: info@leafhousedistribution.com.au
Phone: [Insert Phone Number]Address: 2 Helm Court, Epping, 3076 Victoria, Australia

We take all privacy complaints seriously and will respond to your concerns in a timely manner. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically to stay informed about how we protect your personal information.