TERMS AND CONDITIONS

Welcome to our website and physical store. The terms and conditions outlined below govern your use of our website and apply to any product or service provided by any physical location owned or affiliated with:

Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution
ABN: 71 676 660 790

By using this website, making a purchase, or receiving any service from any physical location owned or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution, you agree to comply with and be bound by the following terms and conditions, which govern our relationship with you.

1. DEFINITIONS AND AGREEMENT TO TERMS

For the purposes of these terms and conditions:

• “Us,” “Our,” “We,” and “Leaf House Distribution” refer to Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution, including its employees, directors, contractors, and other affiliates.
• “You” and “Your” refer to the user of our website or visitor to any physical location owned by or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution.
• “Products and Services” include any interaction with us, including the use of our website, and any product(s), service(s), or information received from any physical business location owned by or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution.

2. AGE RESTRICTION

By using our products and services, you affirm and warrant that you are eighteen (18) years old or older.

3. PRODUCT DISCLAIMER AND GENERAL APPLICATION

All products sold by Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution are general-purpose and designed for various applications. Our products are not marketed for any single or specific use. Product descriptions and compatibility references are provided for informational purposes only and do not define or restrict the practical functionality of any product.

Customers are solely responsible for ensuring that any product purchased is used in compliance with all applicable local, state, and federal laws. Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution does not provide guidance or advice on specific applications, nor do we guarantee compliance with any regulatory requirements outside general product safety. Any misuse or unintended use of the product is the sole responsibility of the purchaser.

4. AMENDMENT OF TERMS

We reserve the right to change, modify, add, or remove portions of these terms at any time. Please review these terms regularly before using our products and services to ensure you are aware of any updates. Your continued use of our products and services constitutes acceptance of these terms.

5. LIMITATION OF LIABILITY

By purchasing and using our products, you acknowledge and agree that Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution is not liable for any loss, damage, or injury arising from the use or misuse of our products, except as required under Australian Consumer Law.

Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution does not provide legal or compliance advice regarding the use of any product. We make no representations or warranties that our products comply with regulations in any specific jurisdiction. It is the customer’s responsibility to research and ensure their use of any product aligns with applicable laws. We disclaim all liability for any legal consequences arising from the use, distribution, or resale of our products.

6. COMPLIANCE WITH AUSTRALIAN LAW

Our products and services are provided in compliance with Australian Consumer Law under the Competition and Consumer Act 2010 (Cth). In the event of a dispute, our liability is limited to:

• Supplying the goods or services again;
• Replacing the goods; or
• Paying for the cost of having the goods or services supplied again.

7. DELIVERY OF GOODS

We use Australia Post and other reputable courier services for product delivery. Orders are typically processed within 2 to 14 days, depending on the shipping option selected.

• If an order is lost or damaged in transit, you must contact the shipping provider directly.
• We reserve the right to determine replacement or refund eligibility on a case-by-case basis.
• We currently ship only to Australia and New Zealand.

8. PRODUCT WARRANTY, RETURNS, AND REFUNDS

Our products are covered by a manufacturer’s warranty, which applies only to manufacturing defects. This does not include:

• Damage caused by improper use or handling.
• Normal wear and tear.
• Modifications or alterations by the user.

Customers are responsible for ensuring that products purchased comply with import, export, and customs regulations in their respective jurisdictions. Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution is not responsible for items that are delayed, seized, or denied entry by customs or regulatory authorities. Refunds will not be issued for items confiscated due to non-compliance with local regulations.

9. PRIVACY AND DATA SECURITY

We respect your privacy and comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

10. EXCLUSION OF COMPETITORS

If you are engaged in the business of selling similar products for commercial gain, we consider you a competitor. You are not permitted to access, use, or copy any content from our website for commercial purposes. Unauthorised access or use of our materials may result in legal action.

11. COPYRIGHT AND TRADEMARK

All content, materials, and trademarks displayed on our website and in our physical locations are the property of Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution, or are used under license.

Our products are not classified as medical devices or therapeutic goods under the Therapeutic Goods Administration (TGA) regulations. We do not market, advertise, or endorse our products for any specific therapeutic or medical use. Any use for health-related purposes is at the discretion of the user and is not advised, endorsed, or recommended by Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution.