Welcome to our website and physical store. The terms and conditions outlined below govern your use of our website and apply to any product or service provided by any physical location owned or affiliated with:
Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution
ABN: 71 676 660 790
By using this website or making any purchase or receiving any service from any physical location owned or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution, you agree to comply with and be bound by the following terms and conditions, which govern our relationship with you.
1. Definitions and Agreement to Terms
For the purposes of these terms and conditions, “Us,” “Our,” “We,” and “Leaf House Distribution” refer to Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution (represented by its employees, directors, contractors, and other affiliates). The terms “You” and “Your” refer to the user of our website or visitor to any physical location owned by or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution. The words “Products and Services” include any interaction with us, including the use of our website and any product(s), service(s), or information received from any physical business location owned by or affiliated with Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution.
2. Age Restriction
By using our products and services, you affirm and warrant that you are eighteen (18) years old or older.
3. Amendment of Terms
We reserve the right to change, modify, add, or remove portions of these terms at any time. Please review these terms regularly prior to using our products and services to ensure you are aware of any changes. We will endeavour to highlight any significant changes where possible. Your continued use of our products and services constitutes your agreement to these terms.
4. Limitation of Liability
It is an essential pre-condition to using our products and services that you agree and accept that Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution is not legally responsible for any loss or damage you might suffer in connection with our products and services, except as required under Australian Consumer Law. Your use of our products and services is entirely at your own risk.
5. Compliance with Australian Law
For the purposes of Schedule 2 of the Australian Consumer Law, particularly Sections 51 to 53, 64, and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution’s liability for any breach of a term of this agreement is limited to:
- The supply of the goods or services to you again;
- The replacement of the goods; or
- The payment of the cost of having the goods or services supplied to you again.
6. Delivery of Goods
Physical goods are delivered by Australia Post and/or other reputable courier companies. We aim to process deliveries promptly upon receipt of full payment. Delivery times vary between 2 and 14 days, depending on the delivery option. If your order is damaged or lost in transit, you should address these issues directly with the delivery company. Replacement of lost or damaged items is at our discretion.
Melbourne Scent Diffusers Pty Ltd T/A Leaf House Distribution offers products for sale only to Australia and New Zealand and only provides delivery to these locations.
7. Product Warranty, Returns, and Refunds
Our products are covered by a manufacturer’s warranty, which varies depending on the item. This warranty covers only manufacturing defects and does not include damage due to misuse or wear and tear. Faulty products should be returned to us within the warranty period at your expense. We will act as a liaison with the manufacturer to determine if the product is defective. If confirmed, you may receive a replacement or refund. Claims outside the warranty period will be addressed according to the Australian Consumer Law.
Return Shipping Address:
2 Helm Court, Epping, 3076 Victoria, Australia
8. Privacy and Data Security
We respect your privacy and adhere to the Australian Privacy Principles. Your information is protected by secure servers, and we do not store credit card information. We do not sell or share personal data without your consent, except as required by law. See our comprehensive Privacy Policy.
9. Exclusion of Competitors
If you are in the business of creating similar products and services for commercial purposes, you are considered a competitor. We expressly exclude and do not permit you to use or access our products and services. Any unauthorised activity will result in liability for losses and profits gained.
10. Copyright and Trademark
All content, trademarks, and materials on this website and in our stores are owned by or licensed to us. Reproduction for commercial use is prohibited without express written permission.
Any redistribution or reproduction of part or all of the contents in any form is prohibited except for personal and non-commercial use.